“Gender Trouble in Cyberwar:  Multiple Masculinities and Femininities of a Cyberspy in the War on Terror,” 2019. Pp. 188-202 in Unsustainable Institutions of Men, edited by Jeff Hearn, Ernesto Vasquez del Aguila, and Marina Hughson.  London, UK:  Routledge.

“Cybersecurity Needs Women,” 2018.  Invited comment for Nature, 555(March):577-80.

“Women Body Screeners and the Securitization of Space in Indian Cities,” 2016. Chapter 7, pp. 312-332 in Women Workers in Urban India, edited by Saraswati Raju and Santosh Jatrana, Cambridge University Press.

“The Case of the U.S. Mother / Cyberspy / Undercover Iraqi Militant, Or How Global Women Have Been Incorporated in the Technological War on Terror.” 2012.  Chapter 20, pp. 247-260, in Rekha Pande, Theo van der Weide, Nicole Flipsen, eds., Globalization, Technology Diffusion, and Gender Disparity:  Social Impacts of ICTs, Hershey, PA:  IGI Global.

Invisible Labor

Technologies of Activism

Call Centers, Global Affect, Identity Management

“Striking by Telegraph, Avatar, and Geotag: Changing ICT Landscapes of Virtual Protest,” International Journal of Communication, 15(2021):4360–4382.

“Participatory Politics in an Age of Crisis” in dialog with Gabriel Peter-Lazaro, Blogpost for Henry Jenkins’ 

Confessions of an ACA Fan, April 10, 2019

                             In memoriam, Gabriel Peter Lazaro.  It was an honor to work with you!

“The Challenges and Promises of Class and Race Diversity in the Women’s Movement:  A Study of Two Organizations,” 1995, Gender & Society 9(6):653-673 (Lead Article).

Cybersecurity and Gender

Winifred Poster, PhD

Outsourcing, Globalization, and Micro-Credit

Multi-Surveillance

Transnational Work-Family Dynamics

“Globalization and Outsourcing,” with Nima Yolmo, 2016.  Chapter for The Sage Handbook of the Sociology of Work and Employment, edited by Stephen Edgell, Heidi Gottfried, and Edward Granter, Sage Publications

Special Issue Introduction (with George Wilson) for Transnational Labor Inequality, 2008. American Behavioral Scientist, (November) 52(3):295-305. 

“Racialism, Sexuality, and Masculinity:  Gendering the ‘Global Ethnography’ of the Workplace,” 2002. Social Politics:  International Studies in Gender, State, and Society, 9(1):126-158. 

“The Limits of Micro-Credit: Transnational Feminism and USAID Activities in the United States and Morocco,” with Zakia Salime, 2002.  Chapter 12, pp. 189-219, in Women’s Activism and Globalization:  Linking Local Struggles and Transnational Politics, edited by Nancy A Naples and Manisha Desai.  New York:  Routledge. 

Automation, Virtual Assistants, and Crowdwork

Labor Tech Research Network, Director and Founder

Washington University, St. Louis, ​International Affairs Program

wposter@wustl.edu

wrposter@gmail.com

Last Updated September 2022

Special Issues Just Out

South Asian High-Tech Labor:  Masculinity, Femininity, Race

"Digitizing Borders, Cities, and Landscapes" for Information & Culture, 57(2), June 2022

"Scams, Fakes, and Frauds" for New Media & Society, 24(7), July 2022.  My Introduction here

“Work-Family Relations in Transnational Perspective: A View from High-Tech Firms in India and the United States,”  with Srirupa Prasad, 2005.  Social Problems, 52(1):122-146. 
 
“Organizational Change, Globalization, and Work-Family Programs:  Case Studies from India and the United States,” 2005.  Chapter 7, pp. 173-209 in Work-Family Interface in International Perspective, edited by Steven Poelmans. Mahwah, NJ:  Lawrence Erlbaum Associates Press. 

“Three Reasons for a Transnational Perspective on Work-Life Policy,” 2005.  Chapter 17, pp. 375-400, in Work and Life Integration: Organizational, Cultural, and Individual Perspectives, edited by Ellen Ernst Kossek and Susan J. Lambert.  Mahwah, NJ:  Lawrence Erlbaum Associates Press. 

Invisible Labor:  Hidden Work in the Contemporary World, with Marion G. Crain and Miriam A. Cherry, eds.  2016.  Berkeley, CA, University of California Press.  Read an excerpt here.

Entries on “Identity at Work,” “India” (with Jamie Cross) and “Pink Collar” (with Yasmin Zaidi), 2014.  Sociology of Work: An Encyclopedia, edited by Vicki Smith, Sage Publications.

“Sound Bites, Sentiments, and Accents: Digitizing Communicative Labor in the Era of Global Outsourcing,” 2019. Pp. 240-262 in digitalSTS:  A Handbook and Fieldguide, edited by David Ribes and Janet Vertesi, Princeton University Press

“Virtual Receptionist with a Human Touch:  Opposing Pressures of Digital Automation and Outsourcing in Interactive Services,” 2016. Chapter 5 in Invisible Labor (below).

“Crowd Work and Fair Labor Practices” with Miriam A. Cherry, 2016. Chapter for the Research Handbook on Digital Transformations, edited by F. Xavier Olleros and Majlinda Zhegu, Edward Elgar Publishing.

“Data Battles, Platform Shutdowns, and Digital Rights of Surveillance:  Labor Politics in the Online Sex Industry,” Saint Louis University Law Journal, 65(1), 2021

“Racialized Surveillance in the Digital Service Economy,” 2019.  Pp. 133-169 in Captivating Technology:  Race, Technoscience, and the Carceral Imagination, edited by Ruha Benjamin, Duke University Press.

“Close Watch of a Distant Manager:  Multisurveillance by Transnational Clients in Indian Call Centres,”  2017.  Pp. 151-180 in Humans and Machines at Work: Monitoring, Surveillance and Automation in Contemporary Capitalism, edited by Phoebe Moore, Martin Upchurch, and Xanthe Whittaker, Palgrave MacMillan.

“Emotion Detectors, Answering Machines and E-Unions:  Multisurveillances in the Global Interactive Services Industry,” 2011.  American Behavioral Scientist, 55(7):868-901.

Borders in Service:  Enactments of Nation in Transnational Call Centers, with Kiran Mirchandani, University of Toronto Press, 2016.  Read an excerpt here.

“Hidden Sides of the Debt Economy:  Emotions, Outsourcing, and Indian Call Centers” International Journal of Comparative Sociology, 2013, 54(3):205-227.

“Call Centers:  Emotional Labor Over the Phone,” with Danielle Van Jaarsveld, 2012. Chapter 7 in Emotional Labor in the 21st Century:  Diverse Perspectives on Emotion Regulation at Work, edited by Alicia Grandey, Jim Diefendorff, and Deborah Rupp, LEA Press.

“Who’s On the Line?  Indian Call Center Agents Pose as Americans for U.S.-Outsourced Firms,” 2007.  Industrial Relations, 46(2):271-304. 

“Saying ‘Good Morning’ in the Middle of the Night: The Reversal of Work Time in Globalized ICT Service Work,” 2007.  Pp. 55-112 in Research in the Sociology of Work, Vol. 17:  Workplace Temporalities, edited by Beth Rubin.  Amsterdam, Netherlands: Elsevier.

“Shifting Masculinities in the South Asian Outsourcing Industry:  Hyper, Techno or Fusion?” with Yasmin Zaidi, 2016. Chapter for Gender in Transnational Knowledge Work, edited by Helen Peterson, Springer.

“Global Circuits of Gender:  Women and High-Tech Work in India and the U.S.,” 2013.  Gender, Sexuality, & Feminism, Premiere Issue, May, 1(1):37-52.
 
“Subversions of Techno-Masculinity in the Global Economy:  Multi-Level Challenges by Indian Professionals to US ICT Hegemony,” 2013.  Chapter 7, pp. 113-133, in Jeff Hearn, Marina Blagojevic, and Katherine Harrison, ed., Rethinking Transnational Men: Beyond, Between and Within Nations, London, UK:  Routledge.           

“Filtering Diversity: A Global Corporation Struggles with Gender and Race in Employment Policy,” 2008. American Behavioral Scientist, (November) 52(3):307-341. 

“Dangerous Places and Nimble Fingers:  Discourses of Gender Discrimination and Rights in Global Organizations,” 2001. International Journal of Politics, Culture, and Society, 15(1):77-105.